Frequently Asked
Questions
Everything you need to know about Dugout Shades.
Designed for kids ages 3–16 with a flexible TR90 frame that adapts to most face shapes — no adjusting, no fussing, just a secure fit from the first wear.
Pick any 2 pairs and pay for 1. Add both to your cart and the discount applies automatically at checkout — no code needed.
We offer a 30-day satisfaction guarantee. If you're not happy for any reason, reach out and we'll make it right — full refund or exchange, no questions asked. Start a return →
Orders typically arrive within 5–10 business days from the date of purchase. You'll receive a tracking link by email as soon as your order is dispatched.
Designed for kids ages 3–16 with a flexible TR90 frame that adapts to most face shapes.
They are not polarized, but feature UV400 lenses that block 100% of UVA and UVB rays — full eye protection on every sunny day.
TR90 is a flexible, ultra-light, nearly unbreakable memory polymer used in performance eyewear. It's up to 40% lighter than standard plastic and bends without snapping — perfect for active, rough-and-tumble kids.
Yes — the wraparound shield design and rubber-grip temples keep them locked in place during sports, play, and everything in between. No slipping, no adjusting.
Yes — CORE+ lenses are engineered to resist scratches, fingerprints, and the rough handling that comes with active kids.
Each order includes your selected pair of Dugout Shades, a microfiber pouch, and a cleaning cloth — everything your kid needs to hit the ground running.
Available in 11 vibrant colors including Cream Pink, Rocket Pop, Sour Apple, Watermelon, Ice Cube, and more. Mix and match across any order.
These are sized for kids and will not fit most adults comfortably — they're built for little faces aged 3–16.
Pick any 2 pairs and pay for 1. Add both to your cart and the discount applies automatically at checkout — no code needed.
Pick any 4 pairs, pay once, and receive a free protective case. The best value for families with multiple kids.
Yes — you can mix any combination of colors and styles across your order. No restrictions.
We don't offer gift wrapping, but each pair comes beautifully packaged in its own microfiber pouch — gift-ready straight out of the box.
Absolutely. We use Shopify's encrypted secure checkout. Your payment details are never stored on our servers.
Free standard shipping on all US orders — no minimum required.
Orders typically arrive within 5–10 business days from the date of purchase.
Yes — we ship to the US, UK, Canada, Australia, and New Zealand.
A tracking link will be emailed to you as soon as your order is dispatched. Check your spam folder if you don't see it within 24 hours.
We offer a 30-day satisfaction guarantee. If you're not happy for any reason, reach out and we'll make it right — full refund or exchange, no questions asked. Start a return →
Return shipping is the customer's responsibility for change-of-mind returns. For defective items, we cover return shipping entirely. Contact us to get started →
Our warranty covers manufacturing defects — any issue that arises from a fault in the product itself. Every pair comes backed by a 12-month hassle-free warranty.
Accidental damage is not covered by the warranty, but reach out anyway — we'll always try to help where we can. Get in touch →
Email us at support@dugoutshades.co with your order number and a photo of the issue. We respond within 24 hours.
Use the included microfiber cloth. Rinse with warm water first before wiping to avoid scratching the lens coating. Avoid paper towels or rough fabrics.
Store in the included microfiber pouch or a hard case away from direct heat and prolonged sunlight.
The CORE+ lenses are water and salt resistant — great for beach days and sweaty games. We recommend rinsing with fresh water after salt water exposure to keep the coating in top shape.
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